Frequently Asked Questions (FAQ)

1) Who are we ?

We are growers and exporters. Eren was established in 1993 in Mersin as a small export company with 5 people at the time. Our main markets being Russia and South Europe, we focused on citrus exports. Later on, we expanded to our main office in Mersin with 12 people and began to open up fruit varieties along new markets such as East and West Europe. In 2006 we moved to our own production facility in Tarsus region after which the real story begins. We opened the Southeast Asia, Canada, Africa, Northern Europe markets and expanded our product varieties to all fruits & vegetables available inside Turkey. Currently, we export to over 63 countries and have over 60 varieties in our belt. After 2014, we began our institutionalization process with a renovated Website, software control throughout production, a quality control department, state of the art optical sizing and sorting machines and R&D programs.

2) Where are we ?

EREN is situated in Mersin / Tarsus region of Turkey.

Company name: EREN TARIM URUNLERI SAN. Ve TIC. LTD. STI.

Sarıibrahimli Mahallesi Kızılyaka Mevki No:3 Akdeniz / Mersin / Turkey

GPS: 36.7999301,34.6327508

E-Mail : [email protected]

Telephone: +90 324 454 14 87/88

Fax: +90 324 454 14 89

3) What makes EREN different ?

Eren is praised for its product reliability, quality, environmental awareness and high standard service. Working with 62 different markets, we are very well rehearsed in different customs procedures, different packaging demands and different cultures along with their various demands. Having several partner factories inside different regions in Turkey and providing 60 different product varieties ranging from fresh fruits, fresh vegetables and fresh citrus, we can say with confidence we can meet any packaging, labeling and production demand any market requires. As of 2018, we have 9 languages spoken inside our Sales Department along with over 1000 personnel total during the peak season. Having our own logistics department, we can provide Trucking, Container, Reefer and Air Cargo solutions along with CIF/CFR/CFA pricing solutions to anywhere on the planet. Our Air Cargo division is a separate department with its own R&D and service focusing on providing the best solutions possible. Our operations are fueled with the solar panels on our roof, water filtration systems, minimal waste and sustainable agriculture policies that are deeply embedded in our corporate policies.

4) Our Values ?

In EREN we value humans. We are always near our workforce whenever they need something, Our office is decorated with social areas, game areas and our workforce is taken care of both financially and in terms of social security. We always strive to improve and regularly send our employees to educational programs around the country based on their professions. Another value we have is integrity. We never go back on our word, we support our customers and believe in long terms relationships and partnerships. We have many customers that we work with for more than 20 years in our portfolio, when EREN says “It will be done” it means it will be done. Another value we have is our love for nature, the foundation of this company. We have solar panels on the roof of our facility and we save 1100 trees and 450 TONS of CO2 emission per year, our products are grown in the Sun and process by the Sun. We have water filtration and environment protection policies all around our operation process. We support sustainable agriculture and have policies in place to ensure this goes in to our every decision. Turkey was the heart of agriculture for more than 10.000 years, the first ever farm to be discovered was on Anatolia. If we are to be thankful for this fertile earth for supporting humanity for more than 10.000 years it is only fair that we sacrifice profit for a better world.

5) How can we start cooperation ?

In EREN we have a process for registration. Firstly you can contract us at you can send us an e-mail at [email protected] or call us directly at +90 324 454 14 87 during work hours. We will need;

- Your full company details (Name, Address, VAT)

- Your name and position in your company

- If you are working with a debit insurance company please state the company name your registration no (Coface, Euler Hermes, DRC, Banks etc.)

After we get your information, we will send you our contract for you to review. During the contract review, we shall set the payment terms, logistic terms, quality terms, any programs and any additional requirements if any and then we will be ready to go.

6) How do price offers and sales operations happen ?

Payment terms, ordering terms and QA after arrival should have been covered inside our contact.

a) Price offers:

After we have signed our contract and are ready to offer you prices, we shall send you available products with their respective pricing & packaging (EXW, FOB, CIF, CFR, DAP etc. which ever you request) each Monday around noon. Usually our citrus prices are fixed for a week and our fruits & vegetables prices changes every 24 or 48 hours. Fruit and vegetables prices will be updated automatically or on your request. Don’t hesitate to contact your appointed sales representative with e-mail or WhatsApp for any and all queries and questions. We are here to serve you at anytime. Please verify the pricing, packaging, delivery terms, availability and product specifications (Labeling, documentation, sizing, color, brix levels, juice content, packaging etc.) with your sales representative before confirming an order on your side.

b) Confirming an order:

After you have confirmed the order with your sales representative you shall receive a one page order confirmation document stating all the details of the order. This will need to be signed and stamped from both parties and sent to us. After this document is signed the order is confirmed. You can contact your sales representative for any information such as vessel location, order arrival time and documentation.

c) Documentation & Labeling:

Our sales representative would have already confirmed your needs for labeling and documentation even before the order confirmation. The documents will be sent to you via E-Mail or WhatsApp (which ever you prefer) for you to review and approve. Upon written approval on your end the documents will be send via express cargo to your desired address so you can clear customs.

d) Arrival:

The terms and requirements of this part will be covered inside our standard contract.

7) How you can get in touch with our sales team ?

You can click on the “Get Offer” button above or send us an e-mail at [email protected] or call us directly at +90 324 454 14 87 during work hours. Please state who you are and what you need from us in a brief e-mail. You can find our seasons and available products under the link: “ https://www.freshanatolia.com/seasons ”. Link: Contact Us

8) What packaging styles do we have available ?

We have plastic, carton, wooden, punnet, net, bag and many more packaging styles that we can do. We have our own facility capable of providing you with your point shot needs. For each product we have different packaging styles, you can find our packaging styles for each product both in writing and with pictures under here.

9) What are our payment terms ?

We have our standard contract including our standard payment terms. We have many partners around the world and we work with both big and small businesses coherently. For more information please contact our sales team.

10) What is our MOQ ?

Our MOQ for is 20.000 KG for container & truck type of transport types and anywhere from 300 to 3000 KG for air cargo operations depending on country and product type. For more information you can find our MOQ for each product both in writing under here.

11) What technologies does EREN use in their production ?

EREN has state of the art optical sizers with an error rate of 0.5 mm in diameter and 1 gram / fruit. We also have our own bagging and netting machine, labeling machine, our own carton assembling machine, a black room for spotting minor defects in citrus, state of the art storage units, ethylene gas chambers, juicing and pulp/crust separating facilities and automatic box filling machines. These are all accompanied by our own quality and R&D departments which conduct durability and field quality checks daily during the production.

12) What is EREN’s daily production capacity?

We can produce 25 TONS / HOUR of citrus and 10 TONS/HOUR of fruits & vegetables in our factory. We work double shifts which brings our total capacity to 300 TONS / DAY for citrus and 120 TON / DAY for fruits and vegetables.

13) What other services does EREN provide ?

EREN can provide local and international sales, logistics, re-export, customs clearance & D2D operations (FOR EU only) packaging, sizing, and storage services.

14) More information about our logistics services ?

This is a both a local and an international service that we provide to many exporters or local contractors. We have our own logistics department with contracted that we mainly use for our own operations. We can deliver anything to anywhere in world. For queries please contact us at [email protected] or call us directly at +90 324 454 14 87 during work hours. Please state who you are and what you need from us in a brief e-mail. Link: Contact Us

15) More information about our storage services ?

This is a local service that we provide to many exporters or local contractors. We have our own facility for packing and companies often ask us for services. We are chose in this regard due to our proven operating system. When companies use our services, they benefit from our educated work force, quality department and product knowledge. For queries please contact us at [email protected] or call us directly at +90 324 454 14 87 during work hours. Please state who you are and what you need from us in a brief e-mail. Link:Contact Us

16) More information about our sales services ?

This is a both a local and an international service that we provide to many customers or local contractors. We have our own sales department as well as an sales operations department. This allows us to get deep into the customs procedures of each and every country and have very little problems and fast solutions at all times. For queries please contact us at [email protected] or call us directly at +90 324 454 14 87 during work hours. Please state who you are and what you need from us in a brief e-mail. Link: Contact Us

17) More information about our D2D and customs clearance services for EU ?

We have our own company structures inside the EU both in Bulgaria and Slovenia. This allows us to custom clear any product sent from Turkey and delivery D2D to any or multiple locations inside the EU at any time during the year. For usage of this service please contact our sales team at [email protected] or call us directly at +90 324 454 14 87 during work hours or simply state that you want custom cleared products to our sales team if you are already in touch with them. Link: Contact Us

18) More information about our packaging & sizing services ?

This is a local service that we provide to many exporters or local contractors. We have our own facility for packing and companies often ask us for services. We are chose in this regard due to our proven operating system. When companies use our services, they benefit from our educated work force, quality department and product knowledge. For queries please contact us at [email protected] or call us directly at +90 324 454 14 87 during work hours. Please state who you are and what you need from us in a brief e-mail. Link:Contact Us

19) More information about our re-export services ?

EREN has been providing seamless re-export services from multiple countries (Argentina, Egypt, Iran, Greece, Macedonia, South Africa and many more) for years for our customers. When the Turkish seasons are over for any product we offer other countries products to our customers. We have reliable and accredited supplier base that we work with and you will always receive and invoice from us and continue to work under our own contract terms with no additional procedures or negotiations on your end. For usage of this service please contact our re-export team at [email protected] or call us directly at +90 324 454 14 87 during work hours or simply state that you require products from another country to our sales team if you are already in touch with them. Link:Contact Us

20) What international fairs does EREN attend ?

We attend Berlin Fruit Logistica and Hong Kong / Singapore Fruit Logistica every year with our sales, logistics and marketing teams. Apart from that we mostly attend World Food Moscow & Fruit Attraction Spain fairs and MedFel Fair in France. For more information please contact us at [email protected] or call us directly at +90 324 454 14 87 during work hours.

21) Customer Support ?

In EREN we value our customers. We have an independent customer support unit in our company that is ready to listen to you and solve any issues you have regarding EREN. For order related issues/suggestions please contact your sales representative directly, for any issues you can’t solve otherwise or for issues/suggestions related to EREN please don’t hesitate to contact us at [email protected]. Your inquiries will be documented and kept confidential whilst our team works from the inside to create solutions for your concerns.

22) What products do we offer ?

EREN offers a wide variety of produce including Fresh Citrus Fruits, and Vegetables. We have over 60 different varieties under our belt which you can view from our products page. Seasons, MOQ, Packaging styles and product explanations are given both in writing and with pictures.

23) What products do we have available now ?

EREN offers a wide variety of produce including Fresh Citrus Fruits, and Vegetables. We have over 60 different varieties under our belt which you can view from our products page. Seasons, MOQ, Packaging styles and product explanations are given both in writing and with pictures.

24) What are our product seasons ?

You can find our seasons and available products under the link: https://www.freshanatolia.com/seasons . Link: Contact Us